FAQs

How can I contact Cologne Gallery?

You can email us at colognegallery@gmail.com — our customer service team will be happy to assist you with anything you need!

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship all orders from Florida, USA.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to make changes or cancel, please email us within 12 hours of placing your order. After that window, we cannot guarantee changes, but you’re welcome to return the order after receiving it for a refund.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

When will my order be processed?

Orders are typically processed within 2–5 business days. Please allow extra time during sales or holiday periods. You’ll receive a confirmation email with tracking once your order ships.